‘Simply the best’ care company is rated as outstanding

Outstanding team at Home Instead Charnwood, Loughborough, Coalville

A home care company that provides support for older people in Charnwood, Loughborough and Coalville has been awarded the highest national accolade in the care sector, only 14 months after its launch.

Home Instead Senior Care, owned by Charlotte Johnson, was inspected by the independent care sector regulator, the Care Quality Commission (CQC), in May and inspectors found Home Instead to be simply the best.

Only two per cent of home care providers inspected by the CQC have been awarded the coveted ‘outstanding’ rating, making this a truly impressive achievement. Inspectors spoke to clients, their families and the Home Instead team about the company.

In the report, one caregiver said, “Thank you team Home Instead. The support and belief I have from you all is incredible. This is the best company to work for. The best job in the world and the best decision I ever made. A million thanks for giving me the opportunities you have.”

A health care professional described the service as the best they had come across.

Clients were equally impressed with the company and told inspectors, ‘everyone has the skills and knowledge to support them’, ‘they are extremely kind and caring’, ‘they take the time to really get to know you’ and ‘they give you the utmost respect’.

Often it is the simple things which make all the difference. A client explained, “The very first thing that my caregiver will do is put the kettle on, because she knows I’m usually ready for a nice cup of tea”.

Charlotte who opened Home Instead Senior Care in April 2017 said, “I am thrilled that in just over a year, our service has received an outstanding rating. I am incredibly proud of our hard working team and pleased to see their passion and true dedication being recognised in this way.

She continued, “We take great care in ensuring all our caregivers are matched with their clients so they share like-minded interests.  We see wonderful relationships based on all manner of things such as socialising, baking, knitting, gardening and even cleaning!

“People should have options, bespoke care with a holistic approach, which is just what we offer. We are also expanding our service so that we can now provide live-in, 24 hour care. I wanted this to be the best of care companies and it seems we are getting it right.”

Home Instead provide specialist dementia care and inspectors were impressed with how Home Instead plays an active role in the community, working with other services to raise the awareness of dementia.

They also saw how the team has created a free companionship café which is held on a quarterly basis and is open to all. The aim of the café is to help combat loneliness and isolation for older people and it’s a great way to get out and have some fun.

In summing up the caring nature of the business, inspectors wrote, ’People were provided with exceptional care and support, tailored to meet their personal wishes and preferences, hobbies and interests. They were encouraged to maintain good health and to partake in meals they enjoyed and to maintain a healthy, balanced diet. The management team not only cared about their clients, but for their caregivers as well’.

Home Instead has a national network of over 195 offices, providing companionship-led care to older people. The service matches caregivers to clients based on shared interests and personalities. Care visits last for a minimum of an hour, to allow caregivers time to get to know their clients and offer companionship.

For more information about Home Instead Charnwood, Loughborough and Coalville call 01162 165306 or visit: