The appointment of an operations director at Leicester based company 3T Logistics has enabled management to implement a more structured approach to measuring and supporting customer service levels.
Chris Dixon brings over 20 years of experience in operations management to the role of operations director at 3T who develop technology in-house to help companies like JCB and Honda manage their transport and supply chain systems .
Chris’s appointment is part of the company’s expansion strategy which has seen growth of over 25% in the last 12 months. His remit includes overseeing operations and customer management, introducing new structures to ensure customer service excellence and continuous improvement. Chris supports customers in adopting new solutions as well as having responsibility for developing 3T’s network of trusted carriers, helping to improve carrier capability and efficiency.
“Good operational leadership can be enabled with excellent systems,” explains Chris. “Although 3T is a technology-led business, people are at the heart of what makes them such a successful company. Customer need is very much the focus of all the systems that we develop. Ultimately, the customer comes first.”
Chris has worked for well-known companies such as Cardtronics, the largest ATM business in the UK, as well as running UK and European based operations at Unipart for Jaguar, Boots, Vodafone and Sky. His experience has included overseeing a range of areas such as purchasing, fleet management, warehouse leadership and project management.
Based in Enderby, 3T Logistics was set up in 2000 and now employs around 70 people in a range of roles including product development, sales, carrier management and service delivery.
3T’s MD Tim Fawkes comments: “We are delighted to have Chris on the team. In a short time he has made a significant difference to our customer service levels and operational efficiency, introducing structural change to facilitate improved measurement processes for the company and our customers.”