OMS in the Parliamentary Review

A Message from Lord Pickles and Lord Blunkett, followed by OMS’s best practice article

The ability to listen and learn from one another has always been vital in parliament, in business and in most aspects of daily life. But at this particular moment in time, as national and global events continue to reiterate, its uncommonly crucial that we forge new channels of communication and reinforce existing ones. The following article from OMS is an attempt to do just that. We would welcome your thoughts on this or any other Parliamentary Review article.

It’s rare for a business to meet its full potential, says Clive Ormerod, Managing Director of OMS. Recognising this, he and his company offer solutions to just this problem by providing consultancy and training services. By way of support,guidance and advice, they improve businesses’ performance and help them to remain compliant. Bolstering this effort is over 20 years of experience in advising and training companies of all kinds across the UK. Although they’re not the only service of this kind, they are keen to point out that there is no “one size fits all” approach. It’s for this reason they focus heavily on providing innovative solutions that cater to businesses’ exact needs.

Where businesses struggle

Upon founding 20 years ago, we realised that many companies are, quite understandably, lacking in efficiencies. This is not for reasons of incompetence, but rather because they are in the fray of day-to-day business demands. It’s often difficult for companies to pause and reflect on what exactly they can improve on, which is where we come in. We decided that we could offer companies the time and resources necessary to explore areas of potential improvement in an exhaustive and comprehensive way. Hence OMS was born.

Put otherwise, we provide consultancy and training services to the highest possible standards – be this on matters of health and safety, human resources, compliance, quality assurance or even the environment. Key to these efforts is making sure we understand the specific requirements and aspirations of businesses. No two organisations are the same, which makes it especially important for us to offer solutions that reflect this great variety.

The clients with which we work can range greatly in size and nature, from small businesses to large and highly recognisable multilayered organisations – both public and private. All of this is made possible through our core team of consultants and trainers, as well as a national network of specialised associates who offer a vast wealth of expertise and have behind them many years of experience. This team of specialists, in turn, is drawn from a wide range of backgrounds in the world of enterprise, all of which is brought to bear in matters of specialist, bespoke advice. Ensuringthat we get the composition of the team right – bearing in mind the wide variety of different skills and experience that is required – is a crucial part of our operations.

Our ability to be an all-encompassing solution is worth emphasising, because too many in our industry purport to help companies, but instead apply lazily put-together blanket solutions – which irritates not only the client, but places a bad reputation on the sector. The range in stature of our clients is a true testament to our effectiveness in this respect. Values in addition to value Testifying to our success in this domain is one of our former training clients, Andrew Cooper, the Account Manager for Freudenberg Technical Products LP, who said of us: “The most interesting and potentially career changing course I have had the pleasure to attend; the way in which the information was communicated is from the highest level of professionalism and clarity.”

Andrew’s words highlight an important component of our service, namely that of providing our client not just with valuable advice, but also with a genuinely pleasant and hassle-free experience. This, however, is just one value among many. How OMS operates and how we approach our clients, our projects and our own development as a business can be summarised as follows:

  • Conducting ourselves ethically and sustainably, both as individuals and as a company;
  • Nurturing long-term relationships with clients and suppliers;
  • Remaining absolutely confidential with regard to our clients’ projects and aspirations;
  • Ensuring we genuinely listen to and understand the values, practices and viewpoints of others;
  • Empowering and investing in our people to help them to grow and manage solutions; and
  • Sharing information and skills openly with colleagues openly to increase our collective learning and experience base.
Meeting challenges
Some of the biggest problems thatSMEs face are burdens imposed bychanges in laws and regulations. Thisparticular problem has two facets:
one is simply understanding andinterpreting the laws; the other facet isactually implementing these statutorychanges in an effective and efficientmanner. This is one of the areas inwhich our value is most apparent. It isan area in which it’s more importantthan usual to understand our clientsas thoroughly as possible, so as tounderstand which laws and regulationsdo and do not apply. It’s perhapsfor this reason that we’ve seen a 30per cent growth in demand for ourconsultancy services, and 10 per centfor training, a lot of which focuses heavily on legislative compliance.
What lies on the horizon
In addition to ensuring continuityof our services, we also want to see expansion. One of the areas in whichwe are expanding most is that of collaborative working, as many of our clients are managing risk and trying to increase opportunities. It is incumbent upon us, therefore, to put in place collaborative systems with a view to ensuring that the businesses we work with are realising their ambitions in a controlled manner with the correctsupport and governance.
In terms of our projection for the future, we have no shortage of optimism. For the last four to five years, we have experienced consistent year-on-year growth, and there is no sign of deceleration in this respect. We’ll continue to grow by doing what we’ve always done, that is, listening closely to clients and offeringthem tailored solutions to their unique difficulties.