Good report for Respectful Care, driving up standards in its sector

RC_CQC_RespectfulCareA company that was set up with the aim of raising the standards of care across Nottinghamshire has received its first ever official ratings report.


Respectful Care, based in Mansfield Woodhouse, is a homecare provider, offering support and care services to people in their own houses, and it currently supports more than 100 clients.


The company was registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England, in 2013.


And it has just had its first, unannounced, inspection, with a rating of Good across all of the criteria, including safety, effectiveness, caring, responsiveness and leadership.


Mark Docherty, one of the two founders and co-chief executives of Respectful Care, said: “This is fantastic news for everybody at Respectful Care. It’s remarkable for a new business to get the ratings it has and it is testament to the dedication, hard work and commitment of our support and care workers, office staff and the professionals we work in partnership with.


“It really is a seal of approval from what is, in effect, our governing body. We can’t be more proud to have got the ratings.”


A CQC inspector carried out the inspection under Section 60 of the Health and Social Care Act 2008 as part of its regulatory functions.


This inspection, in May, was to check whether or not Respectful Care was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.


As part of the inspection, the CQC obtained feedback from local commissioners for health and social care, the local Healthwatch team and examined the statutory notifications that the service sent to the CQC.


The inspector also spoke with 10 people who used the service, two relatives and two members of care staff. Three social care professionals were asked for their views and feedback, and the inspector looked at the care records of nine people who used the service, and at files for three members of staff and staff training records.


A summary of the report included: “People we spoke with told us they felt safe. People were supported by staff who were trained to recognise the signs of abuse and knew what actions to take to protect people and keep them safe.”


And it said: “Staff told us they would be confident raising any concerns with the management and that the registered manager would take action. There were systems in place to improve and monitor quality of the service provided.”


Scott Marsh, co-CEO and co-founder, commented: “We continue to expand, with new offices across Nottinghamshire, in Arnold and in West Bridgford, and we are recruiting some of the very best support and care workers around. This report shows we are doing things right and we will work harder to improve yet further on our fantastic achievements this far.”

Read more news stories in