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Bank to the future: Royal Bank of Scotland unveils new-look city centre branch

After an eight-week renovation, Royal Bank of Scotland opened its newly renovated Nottingham city centre branch to the public, with a family activity day opened. The new-look branch integrates the latest technology to help streamline the customer experience and make banking accessible for all.

The new-look branch has been carefully designed to make the experience of visiting the bank comfortable and welcoming. Nottingham residents will have access to state-of-the-art in-bank technology including new video presentation facilities to allow customers to take advantage of thevideo banking services as well as a digital events space available to local businesses, charities and interested parties looking to share their stories with the wider community and customers.

Free Wi-Fi will also be available in branch to allow customers to register and access online banking services. A team of expert staff will be on hand to provide demonstrations and to help make financial management straightforward and efficient. The branch also includes Cash Deposit Machines and ATMs.

Located on South Parade, the branch invited local residents and visitors to join them on Wednesday for a day of celebrations to mark its reopening. There was something for all the family to get involved with, including Royal Bank of Scotland’s giant ‘Easy Chair’ outside the branch, and drop-in coding sessions for children throughout the day.

The hands-on sessions were hosted in the branch’s new ‘Kids Zone’, an interactive and engaging space that children can spend time in while their parents or guardians visit the branch. The sessions have been tailored to help encourage younger generations to consider STEM career paths and will help give children a behind-the-scenes look at the technology that makes modern global banking possible.

Sam Ainley, Branch Manager at Royal Bank of Scotland’s Nottingham said: “Our focus throughout this renovation has been on making banking more accessible to everyone. From modernising our service with the latest in in-branch technology to our exciting new Kids Zone, we want to take the stress out of finance. We wanted to create a place that people actually want to come and visit.”

The renovations to the Nottingham City Centre branch are just the latest in Royal Bank of Scotland’s investments in the East Midlands. The bank is committed to supporting both personal and business banking customers, in particular SMEs and start-ups. To date, lending across the region stands at £5.4bn for SME customers.

Royal Bank of Scotland has paved the way in banking ever since it was established in 1727. From the world’s first overdraft, and the first house purchase loan by a UK bank, to the first fully-fledged internet banking service and mobile banking app the bank has a history of making life easier for its customers.

The bank has commitment to retain its close connections with the Scottish communities it serves.

Sam added: “The news over recent years has been full of stories about banks leaving the high street and going online, but we know that sometimes you can’t replace expert face-to-face advice.

Technology absolutely has its place in making banking more efficient, but we’re committed to integrating the latest innovations with the exceptional customer service our customers have grown
to expect from Royal Bank of Scotland, both online and in branch.