East Midlands based ACE IT success continues as it celebrates three years in business.
ACE IT was launched by experienced IT professionals Joe Lisney, Graham Elgie, Glen Palmer-Barnes and James Twigg. Founded with the simple aim of providing excellent customer service with a human face, it is serving the team well with the company going from strength-to-strength, building on their already established client base with contracts covering all areas of IT across the whole of the Midlands.
The firm offers an extensive service covering everything from standard IT support, server installation and IT security to server monitoring, cloud computing, networking and virtualisation. The ACE team prides itself on offering a refreshing approach in the highly competitive world of IT support – moving away from the traditional method of tying customers into onerous contracts and focusing instead on offering unrivalled levels of service to its customers in order to guarantee client retention.
It takes a consultative approach with the client and in many cases has been able to achieve significant cost savings too. What also differentiates ACE from its rivals is its policy of employing engineers rather than sales and customer service staff, which means that helpdesk calls are answered by qualified and experienced team members. The company’s guaranteed one-hour response time can also compete with the biggest names in the IT world too.
ACE’s rapidly expanding client base now ranges from high profile names including NK Motors and security specialists Total Integrated Solutions (TIS) and non-profit making organisations like the Prader-Willi Syndrome Association (PWSA).
Commenting on ACE IT’s continued success, Services Director, Joe Lisney said: “Our policy of only employing engineers, who look for the best possible solution for the customer, rather than a dedicated sales force, which is required to cross-sell products and services is definitely one the key factors to our success. It sets us apart and ensures our customers really do get the best possible solution for them – not the most profitable solution for the business. This in turn then provides an unquestionable integrity and a solid relationship that thrives and grows. This, coupled with our flexible contracts, excellent reviews and word-of-mouth recommendations has really put ACE IT on the map”.
Glynn Westbury, Managing Director of Westbury added “We recently entrusted ACE with the job of installing our brand new remote desktop server and accompanying thin client environment. The job was completed in an incredibly diligent and professional manner. The scoping, planning, installing and commissioning were all carried out with due care and attention and the result was no downtime and a very quick turnaround with adequate post install support included. We are delighted with the way that ACE dealt with this business critical change and could not recommend their services enough – thanks to all the team”