Strata, the design-led private home builder with sites across the East Midlands, has secured 5-star status from the Housing Builders Federation (HBF) for a consecutive year following the release of results from a final eight-week survey that concludes the year*.
The survey, a census that is distributed to purchasers of new build homes and is facilitated by the HBF and the National House Building Council, provides companies with a score that they can use to determine the sentiment of customers’ post-completion. Very simply, purchasers are asked if they would recommend their home builder.
In addition, Net Promoter Score (NPS), which takes the responses from customers and evaluates customer advocacy to the brand, is also measured.
Chief Executive of Strata, Andrew Weaver comments: “The culture at Strata places our customers at the heart of everything that we do. From initial design and specification through to production, sales and beyond we have the customer experience in mind.
“We are very pleased to be able to share the news we have once again secured 5-star success and that our customers through growing levels of advocacy are increasingly willing to promote us to their friends and family. We will be working hard to retain and improve our scores over the coming 12-months.”